Legal
DRAFT pending legal review. Text in square brackets is still to be completed or confirmed.
Last updated: 20 October 2026
La Clave Group is the trading name of La Clave Limited, a company registered in Ireland (Companies Registration Office) under number 665748. It is not registered for VAT.
Contact: info@laclavegroup.com · Tel. +353 87 116 0498
Website terms of use
These terms apply to laclavegroup.com. By using the website you accept them. If you don't agree, please don't use it.
Information on the website
We publish event information (dates, times, venues, artists and prices) with great care. It may change because of the artists, the venues or reasons outside our control; the valid information is the latest published on the website or sent to you by email.
Content
The text, design, logo and the “La Clave Group” brand belong to us or are used with permission. Artists' posters, photos and videos belong to their owners. You may not copy them or use them commercially without permission.
Fair use
- Don't send false information or other people's details without their permission.
- Don't use the website to send spam or try to get around its limits or security.
- Any files you upload (a technical rider, for example) must be yours or shared with permission.
Links to other websites
The website links to third-party services (Eventbrite and other ticketing platforms, WhatsApp, Instagram, Facebook, Spotify, YouTube and others). Each has its own terms and policies, which we don't control.
Governing law
These terms are governed by the law of Ireland. If you are a consumer, you keep the rights given to you by the law of the EU country where you live and may go to its courts.
Privacy policy
Data controller: La Clave Limited (CRO 665748), Ireland. La Clave Group is the trading name of La Clave Limited. For anything about your data, write to info@laclavegroup.com or call +353 87 116 0498. We process your data under the General Data Protection Regulation (GDPR) and Ireland's Data Protection Act 2018.
What we keep and why
- Buying tickets on this website: name, email, tickets bought, amount, country of birth (optional), your acceptance of the ticket terms (text and time) and, if you tick the box, your permission to receive news. To issue and send your tickets, manage entry and meet accounting obligations. Legal basis: the contract and legal obligations; news only with your consent.
- Instant quote (hiring artists): name or company, email, phone (optional), event type, date, times, city, Eircode or postcode, number of guests, the artists you chose and your comments. To calculate and send your quote and prepare the booking. We keep a client record with your quotes. Legal basis: steps taken at your request before a contract.
- Equipment hire: name, email, phone (optional), event details, what you need and any files you upload (rider, stage plan or photos), which are stored privately. To prepare a proposal. Legal basis: steps taken at your request before a contract.
- Sponsorship and media kit: company, name, email, phone (optional), type of sponsorship, event of interest, indicative budget (optional) and message. To contact you about sponsorship. Legal basis: your request and our legitimate interest in replying to businesses.
- Vendors: business, what you sell, description, origin, approximate price, contact name, phone or WhatsApp, email, social media, photos (logo and 3 to 5 photos), stall details (type, size, electricity, gas or water, staff, card payments), type of events, cities and events of interest. To assess your participation and contact you. Never published. Legal basis: your consent and your request.
- News (subscription): email, email language, country of birth (optional), which part of the website you subscribed from and your consent (exact text and time). To send you the promo of each new event and our subscriber offers, recommendations based on your purchases and greetings on special dates (at most one general email per week; event promos separately). Legal basis: your consent, confirmed by email (double opt-in). You can unsubscribe with the link in every email.
- Subscribing from the “Buy tickets” window or the top banner: email and country of birth (optional). There is no checkbox: under the button we tell you that by subscribing you'll receive news and offers and can unsubscribe at any time; we keep that exact text and the time as your consent. If you choose “Continue with Google”, Google confirms your email to us (Firebase Authentication) and the subscription is active without the confirmation email; we don't create any account, we never receive your password and the Google record is deleted straight away. With “I'm already subscribed” we only check whether that email has a confirmed subscription, without showing any other data. Legal basis: your consent.
- Country of birth: we use it for three things: choosing the language of your emails (Spanish-speaking Latin America and Spain: Spanish; everywhere else, Brazil included: English), letting you know about the events and artists you'll love most, and internal statistics about our community (how many subscribers come from each country, always as totals). We don't use it for anything else, we never share it and it is not required to buy tickets. Legal basis: your consent; you can ask us to delete or change it at any time.
- Your tastes (optional, “Tell me when they come”): after subscribing you can choose the genres you like and specific artists. We only use them to send you the promos of the events that suit you (if you choose nothing, you get them all). You can skip it. Legal basis: your consent.
- Eventbrite embedded checkout: when you tap “Buy tickets” for an event sold on Eventbrite, the checkout opens inside our website in Eventbrite's official window. What you type there (name, email, payment) is received and processed by Eventbrite, not by us; we only learn that the purchase finished, to show you “You've got your tickets!”. Legal basis: your purchase contract with Eventbrite.
- Abuse protection: to limit daily submissions we keep a fingerprint (hash) of your email and IP address with a daily counter. It is not your email or IP as such, but it is still personal data; it is deleted within the period shown below. Legal basis: legitimate interest in protecting the website.
- Advertising (Google Ads), only if you accept advertising cookies in the cookie banner: Google receives that you visited the website, which ad you came from, technical browser data and whether you tapped “Buy tickets”, sent a quote request or subscribed (without your name or email). We use it to know which ads work, and Google to measure and show you our ads. If you buy in the Eventbrite window inside our website, Google also receives the order number and amount. Legal basis: your consent, which you can withdraw at any time in “Cookie settings” at the bottom of every page.
- Analytics (Google Analytics), only if you accept analytics cookies: Google receives which pages you visit, where you came from, your approximate country and city, your device and browser type and those same moments (purchase, quote, subscription), without your name or email. We use it to understand how the website is used and improve it. Legal basis: your consent.
- Until you accept in the cookie banner, the Google tag (Analytics and Ads) does not load and nothing is sent to Google. If you accept only analytics, only Analytics loads; if you accept only advertising, only Google Ads.
- If you write to us by email or WhatsApp, we use your messages to reply.
We don't sell your data or share it with artists. We don't make automated decisions with legal effects on you: the instant quote price is calculated from fixed rates and reviewed by a person when needed.
Who we work with (processors)
- Google (Firebase and Google Cloud): website hosting, database and files, in European Union data centres (Netherlands, europe-west4 region). We also use Google Maps Platform to calculate travel time and county from the Eircode or postcode of a quote.
- Google Ads and Google Analytics (Google Ireland Limited): measuring our ads and visits, only if you accept those cookies. For this data Google also acts as a controller under its own terms and privacy policy (policies.google.com/privacy). [CONFIRM with the lawyer whether Google is an independent or joint controller.]
- Resend: sending emails (tickets, quotes, confirmations).
- Anthropic (Claude): reads the technical rider you upload for equipment hire, to put it into our format and prepare the proposal. It only receives that file, does not use it to train its models, and a member of the La Clave Group team always reviews the result. [CONFIRM against its data processing agreement.]
- Stripe: card payments when tickets are sold on this website. We never see or store your card number.
- Eventbrite and other ticketing platforms: if you buy there, they are responsible for that data under their own policies, and they share the order details with us as the event organiser. We keep a copy (name, email, tickets and amount, your answer to the optional “Where are you from?” question, the channel that led you to the purchase and the discount code if you used one) to manage the event, send you notices about it (time or venue changes…) and understand our audience. Only if you ticked the box on Eventbrite to receive updates from the organiser do we add you to our newsletter (keeping your order date as proof of that permission, the country you gave and the matching language), and you can unsubscribe at any time with the link in every email. If you didn't tick it, you only get notices about your event, never advertising.
Some of these providers may process data outside the European Economic Area. In that case the transfer is protected by GDPR mechanisms (European Commission standard contractual clauses or the EU-US Data Privacy Framework). [CONFIRM each provider's mechanism in its data processing agreement.]
How long we keep it
- Orders and tickets: [PERIOD TO CONFIRM with the accountant; proposal: 6 years, for tax and accounting obligations].
- Quotes, equipment hire requests, sponsorship contacts, vendor cards and their files: [PERIOD TO CONFIRM; proposal: 24 months from the last contact]. If they become a contract, the same period as orders.
- Daily abuse-protection counters: [PERIOD TO CONFIRM; proposal: 30 days].
- Files uploaded in Equipment hire that were never sent with a request: 24 hours.
- News subscriptions that were never confirmed: [PERIOD TO CONFIRM; proposal: 30 days].
- Permission to receive news: until you unsubscribe.
- Website accounts created before 10 October 2026 (a feature that has been withdrawn): kept until you ask us to delete them at info@laclavegroup.com.
Your rights
You can ask to access, correct or delete your data, restrict or object to its use, or take it with you (portability), and you can withdraw any consent at any time. Write to info@laclavegroup.com; we will reply within one month at the latest. If you're not satisfied, you can complain to Ireland's Data Protection Commission (www.dataprotection.ie).
Children
Our forms are not intended for children under 16. Tickets for minors must be bought by an adult.
Security
The website always uses an encrypted connection (https). Only authorised La Clave Group staff can access the data, with their Google account and through a private dashboard. The files you upload have no public link.
Ticket terms
These apply to tickets we sell on this website. If you buy on Eventbrite or another platform, their terms also apply; what is said here about the event (entry, changes, cancellations) applies all the same.
Price and purchase
You see the total price in euros before paying. Your purchase is confirmed when you receive the email with your tickets. Each ticket has a QR code valid for one person and one entry; the first code scanned is the valid one, so don't share or post your tickets.
No right of withdrawal and no refunds
Tickets are for a leisure event on a specific date. Under the Consumer Rights Act 2022 and EU consumer law, the 14-day right of withdrawal therefore doesn't apply. All sales are final: tickets are only refunded if the event is cancelled completely. [PENDING THE LAWYER'S REVIEW, especially the case of a change of date.]
If the event is cancelled, rescheduled or moved
- Complete cancellation of the event: we refund the ticket price, including any booking fees you paid, without undue delay and to the same payment method.
- New date (rescheduling) or new venue: your ticket is valid for the new date or venue and is not refunded. [PENDING THE LAWYER'S REVIEW: whether the law requires offering a refund to anyone who can't attend the new date, and within what period.]
- Changes to artists, support acts, guests or times don't give a right to a refund. [PENDING THE LAWYER'S REVIEW: a change of the headline artist.]
- If you bought on another platform, the refund is made through it.
We don't cover travel, accommodation or other costs you arranged yourself, except where the law requires it (for example, if the cancellation is due to our negligence).
Entry to the event
- The minimum age is shown for each event. You may be asked for photo ID.
- The venue and security staff may refuse entry to, or remove, anyone who puts safety at risk, is heavily intoxicated, behaves violently or breaks the rules, without a refund. Never on discriminatory grounds.
- Prohibited items: weapons, dangerous objects, drugs, outside drinks, laser pointers, flares and professional cameras without permission, plus anything each venue prohibits. Bags may be searched at the door.
- The venue's rules also apply. If you leave the venue, re-entry may not be allowed.
Photos and video at the event
We take photos and videos at our events to promote La Clave Group (website, social media and advertising), and you may appear in crowd shots. We do this on the basis of our legitimate interest in promoting the events. If you don't want to appear, tell our team at the event or write to info@laclavegroup.com and we will remove images in which you can be clearly identified.
Resale
Tickets may not be resold commercially or above the price paid (this is also restricted by the Sale of Tickets (Cultural, Entertainment, Recreational and Sporting Events) Act 2021). Resold tickets may be cancelled without a refund. You may pass your ticket on to someone else as long as you don't charge more than you paid.
Liability
We are liable as the law provides. Nothing in these terms limits our liability for death or injury caused by our negligence, for fraud, or your rights as a consumer. We are not liable for personal belongings lost at the venue, unless due to our negligence.
Booking terms (artists and equipment hire)
These apply when you book artists for your event or equipment hire and technical production with La Clave Group. Anything agreed in the signed proposal or quote for your event takes precedence over these general terms.
Quote and booking
- The quote is valid for the period it states. Prices are in euros and are final.
- To book the date you pay 40% of the total. The remaining 60% is due no later than 24 hours before the event.
- The 40% deposit is non-refundable, both for booking artists (quotes) and for equipment hire. [PENDING THE LAWYER'S REVIEW.]
- The date is booked once we receive the 40%. Until then, the date may be booked by another client.
- Artists are always booked through La Clave Group, acting as an agency.
If you cancel
Let us know in writing (email) as soon as possible. The 40% paid to book the date is non-refundable. [PENDING THE LAWYER'S REVIEW: that keeping the 40% is not an unfair term, whether the 14-day right of withdrawal applies (especially for equipment hire to consumers) and what happens to the remaining 60%; proposal: the 60% is only charged if the cancellation arrives in the last 24 hours]. What we keep will never exceed the real and reasonable costs and losses the cancellation causes us.
If we cancel
If we can't provide the service for reasons within our control, we refund everything you have paid and, if you prefer, offer you an artist or equipment of a similar standard.
What we need from the client
- The permissions and licences for the venue and the event (for example, hours and noise limits) [CONFIRM which licences are the client's and which are La Clave Group's].
- Enough safe electrical power, or telling us so we can bring a generator.
- Access for loading and unloading, nearby parking where possible, and the agreed set-up and take-down times.
- A safe, suitable space for the artists and the technical crew, and the meals agreed in the quote.
- Correct event information: if something changes (date, times, place, number of guests), the price may be adjusted.
Looking after the equipment
Our technical crew sets up and operates the equipment. The client is responsible for damage or loss caused by guests or by misuse, except normal wear and tear; we will tell you and show you the damage before claiming anything.
Outdoor events
A covered or protected area is needed for the stage and electrical equipment. If rain, wind or anything else puts people or equipment at risk, our technical crew may pause or stop the performance; this is not a breach of contract.
Force majeure
Neither party is liable if it cannot perform for reasons beyond its reasonable control (for example, severe weather, orders from the authorities, serious illness of an artist or power cuts). In that case we will look for a new date together or refund what you paid for anything not provided.
Liability
We are liable for the booked service as the law provides. If you book as a business, our liability is limited to the contract price, except for death or injury caused by negligence or for fraud. If you are a consumer, you keep all your legal rights.